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Lab Automation
Service & Support

Experience unparalleled lab automation support with HighRes. Our dedicated team ensures your success with personalized, white-glove service and unwavering commitment.

We’re here for you, always. 

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HighRes Biosolutions Automation System Service Levels

Multiple results-driven service contract tiers are tailored to meet individual customer needs and budgets after the one-year warranty expires. 

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Where Our Automated Systems are Exceeding Expectations
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Your Partners in Lab Automation

HighRes offers unparalleled, white-glove service that goes beyond traditional lab automation support. As partners, we get to know you, nurture your work, and ensure your lab is set up for success. From proactive maintenance to timely troubleshooting, we’ll be with you every step of the way to support your automation journey. 

Why HighRes?
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By the Numbers

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Customers

renew maintenance contracts to keep their HighRes systems running optimally

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Response rate

within 2 hours of initial service request

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Inquiries

addressed effectively

Product Obsolescence

Our forward automation innovation means that, at times, some products must be obsoleted. Refer to the Obsolescence Notice for information on obsolete automation products and contact your local sales representative for a list of successor products.
Product Name: Series/Model: Manufacturer EOL: HighRes Obsolescence Notice:
ACell Robotic Arm PreciseFlex 400 RevB October 2024 PB-DIG-240425-01_RevA
(ACell PF400 RevB obsolescence notice)
ACell Robotic Arm PreciseFlex 400 RevA April 2024 PB-DIG-240418-01_RevA
(ACell PF400 RevA obsolescence notice)
Staubli Robotic Arm Staubli TX90 January 2021 PB-DIG-240909-01 RevA
(TX60-TX90 arm and CS8C controller obsolescence notice)
Staubli Robotic Arm Staubli TX60 January 2021 PB-DIG-240909-01 RevA
(TX60-TX90 arm and CS8C controller obsolescence notice)
Staubli Controller Staubli CS8C January 2021 PB-DIG-240909-01 RevA
(TX60-TX90 arm and CS8C controller obsolescence notice)

Our Story

Born from a passion for innovation and a commitment to excellence, HighRes Biosolutions has been setting the standard in lab automation since 2004. We’re transforming the ways that scientists work.

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We’re Here for You

Have a product- or application-related question? Not sure where to start? Contact us today for expert insights and suggestions. We deliver white-glove support and solutions that are tailored to your lab and needs.   
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