1. INTRODUCTION.

HighRes BioSolutions, Inc (HighRes), (also “our” “we,” or “us”) respects your privacy. In the course of our standard operations i.e., providing products and services (collectively “Services”), we collect and process information about individuals, often referred to as Personal Information (sometimes referred to as Personally Identifiable Information or Personal Data). This Privacy Policy relates to information about you and your interaction with our Services and website. “Personal Information” is information that can be used to identify you, directly or indirectly, alone, or together with other information.

This Privacy Policy is for customers, website visitors and other third parties, and it describes how we collect, use, share or otherwise process Personal Information and explains what rights you may have relating to such information.

The Effective Date of this Policy is 10^th February 2025. We may amend this Privacy Policy from time to time.

By visiting our website, using the features available through the website, or otherwise using our Services or submitting Personal Information to us, you acknowledge your understanding of this Privacy Policy and accept the practices described herein. You may wish to print or retain a digital copy of this Privacy Policy.

2. PERSONAL INFORMATION PROCESSING

2.1 Legal Basis for Processing Personal Information

We rely on various legal rules, as described below, to process your personal information.

1. Performance of A Contract: To fulfil our contractual obligations to you including fulfilling orders or purchases you have made and contacting you in relation to any correspondence you send to us.
2. Compliance With Legal Obligations: To comply with the law or with a specific legal obligation, for example when we need to collect certain information for invoicing and auditing purposes,
3. Our Legitimate Interest: To operate our business and provide the Services (other than in performing our contractual obligations to you) for HighRes “legitimate interests” except where such interests are overridden by individuals' interests or fundamental rights and freedoms.

Legitimate interests may include:

• to enter into, carry out and manage any agreement we have with a company you work for (whether as an employee, contractor, consultant, or other staff);
• to communicate with you regarding the Services, including to provide you important notices regarding changes to our terms and conditions and to address and respond to your requests, inquiries, and complaints.
• to send you surveys in connection with our Services.
• to assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties.
• to develop, provide, and improve our Services.
• to enforce our terms and conditions or this Privacy Policy, or agreements with third parties.

4. Your Clear and Specific Consent: For instance, before proceeding to a recording of a webinar or sending you commercial material.

We will use the Personal Information we collect from you only for the purposes described in this Privacy Policy or for specific purposes that we explain to you at the time we collect your personal information.

2.2 What Personal Information We Collect.

HighRes collects Personal Information including, but not limited to, the following information:

• Identifiers (contact information) including your first and last name, postal address, email address, mobile telephone number, fax number, landline, account name or username, company or organization, job title, work address, and work telephone number.

• Device Identifiers such as your Internet Protocol (IP) address (the address of your computer on the Internet), cookies or other online or device identifiers.
• Internet Or Other Network Activity Informationsuch as technical information regarding your interaction with our websites and digital advertisements as well as our Services. Depending on the context, we may also collect search history, information about your browsing activity, and log file information which includes, but may not be limited to, your browser type, webpages you visit, cookies tied to a specific browser, unique session ID, and other electronic network activity.
• Correspondence such as any information you provide when you email or otherwise contact us.

 

2.3 Why We Collect and Process Personal Information

HighRes collects, uses, and discloses Personal Information as outlined in this Privacy Policy, to

• enter into and fulfil our contractual obligations to you;
• operate the company, including performing and managing our agreements with our business partners;
• provide, support, and improve the Services and our business;
• use for advertising and marketing purposes;
• support our hiring process;
• keep our Services, company, employees, customer, and individual users safe and secure, including taking steps to detect and prevent fraud; and
• to comply with local and international laws, rules, and regulations.

 

2.4 When and How We Collect Personal Information

We collect your information:

• when you input information or data into any of our Services;
• when you submit questions, requests, other communications to us via forms, email, or other communication media;
• when you contact us for customer support or technical support;

• when you visit any of our websites or download any of our content such as education and training materials, videos, user guides and other resources related to our Services;

• when you participate in any promotions, demonstrations, contests, surveys, or other marketing events;
• when you integrate third-party products and services with your HRB account;
• when we leverage and/or collect cookies, device IDs, location, data from the environment, and other tracking technologies;

• When you register for, attend, or take part in our webinars, video conferences, programs, trainings, digital summits, or other events; and

• when we collect data from third parties or publicly available sources to help us provide and improve the Services and for marketing and advertising.

2.5 When and How We Disclose Personal Information

We may disclose your Personal Information to the following categories of recipients.

• Affiliated Companies: Within our group companies for administrative or operational purposes such as for the purpose of providing our Services, information security, for advertising and marketing purposes, for analytics or as required by law. 
• Service Providers and Vendors: These include distributors, sales intermediaries, collaborators, and vendors (including website, and data hosting, IT support, email, and customer relationship software providers) to the extent necessary to provide their services to us, and to provide, improve, and personalize the Services.
• Third Party Advertising and Marketing Vendors/Partners: To advertising and marketing collaborators including interest-based advertising, for advertising and marketing purposes on our behalf. Interest-based advertising consists of HighRes advertisements that are personalized for you and displayed on our sites and through other channels. You have the option to restrict the use of information for interest-based advertising and to opt-out of receiving interest-based ads by following the instructions contained in the communications we send you.
• Law Enforcement Bodies, Regulatory or Government Agencies, Courts, or Other Third Parties: Where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our rights and property, or the rights or safety of third parties, (iii) enforce our agreements including our terms and conditions, (iv) for crime detection and prevention purposes, or (v) to protect your vital interests or those of any other person.
• Actual or Contemplated Investment, Sale, Acquisition, or Reorganization: In connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing or other investment, a sale, merger, acquisition or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with an investment or transaction.
• Third Parties: To any other person, after obtaining your informed consent to the disclosure.

 

3. SOCIAL MEDIA, PUBLIC POSTS AND USER-GENERATED CONTENT.

 Please be aware that content and Personal Information that you choose to post or share in publicly accessible portions of our Services (product reviews, questions, message boards, blogs, comments, etc.) may be read, collected, and used by any member of the public.

Similarly, data you enter on our social media pages, such as usernames, comments, videos, pictures, likes, public messages, etc., are published by the social media platform and are at no time processed by us. We cannot prevent further use of this information once you share it in a publicly available forum. We only reserve the right to delete content if necessary. Your posts and certain profile information may remain even after you terminate your account.

We may share your content on our website if this is a feature of the social media platform, and communicate with you through the social media platform, if necessary, based on the legitimate interest of carrying out public relations and communication.

We also occasionally use the social media platforms described above to deliver targeted advertising based on your consent.

The provider of the social media platform may use web tracking methods, which can sometimes be performed regardless of whether you are logged in or registered with the social media platform. In this respect, we have no influence on the processing of your data by the provider of the social media platform, so that the use of the social media platform is your own responsibility. For more information on data processing by the provider of social media platforms, please refer to their privacy policy.

 

4. SECURITY OF PERSONAL INFORMATION

4.1 Security of Your Personal Information.

We maintain reasonable administrative, technical, and organizational safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information. If you believe your information may not be secure for any reason, please contact us immediately at privacy@highresbio.com.

4.2 Links to Other Websites, Applications, and Internet Locations.

This Privacy Policy only applies to HighRes. The website or Services may provide a link or otherwise provide access to another website, mobile application, or internet location (collectively “Third-Party Sites”). We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third-Party Sites, their content, or any goods or services available through the Third-Party Sites. Our Privacy Policy does not apply to Third-Party Sites, and any data you provide to Third-Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third-Party Sites with which you choose to interact.

 

5 MANAGING YOUR PERSONAL INFORMATION

5.1 Managing Your Personal Information.

You may access, correct, amend, or delete your Personal Information by submitting a request to privacy@highresbio.com. You control all your data. For instructions on how to permanently delete your data held by HighRes, please contact us at privacy@highresbio.com. Please note that permanent deletion of data through this process will impair or disable those features with respect to that data, such as ensuring we will not contact you again since there will be no record.

We may use some of the information we collect for marketing purposes, including sending you promotional communications about new HighRes features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at privacy@highresbio.com to opt out.

5.2 Managing Your Cookies and Tracking Technologies -How to Opt Out.

We use cookies and other tracking technologies on our website. Some are essential to operate our website and are always active. We also use, on a prior consent-based, cookies to analyze the traffic on our website and improve its performance, to provide you with enhanced functionality and personalization, and to build a profile of your interests and show you relevant ads. You can withdraw your consent or review your preferences at any time by clicking on the Cookie Settings button using browser settings and other online tools. You may stop or restrict the placement of cookies or similar technology on your device or remove them by adjusting your preferences as your browser or device permits. Disabling cookies may impact the functionality and availability of certain features on our website.

6 STORAGE, RETENTION, AND INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

6.1 Retention of Personal information.

We retain your Personal Information for as long as needed or permitted to fulfill the purpose(s) for which it was collected or obtained, as described in this Privacy Policy. The criteria used to determine our retention periods include: (i) the length of our relationship with you; (ii) whether there is a legal obligation to which we are subject that affects the Personal Information (e.g., statutory retention times applicable in the jurisdiction where you are located); (iii) whether retention is determined to be necessary or advisable for HighRes due to applicable statutes of litigation, or other legal or regulatory obligations.

6.2 Storage of Personal Information.

Your Personal Information, and associated Services may be stored on servers in the United States. If you are located outside of the United States, please be aware that Personal Information we collect on our website will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen.

By using our Services and/or submitting your Personal Information, you acknowledge that HighRes may transfer, store, or otherwise process your Personal Information in the United States in accordance with this Privacy Policy and any other substantive agreement we enter into with you.

6.3 International Personal Information Transfers.

Where your Personal Data is transferred from the UK or EEA, we will take steps to ensure your Personal Data is protected by appropriate legal safeguards, and that it is treated securely and in accordance with this Privacy Policy. For more information, please see section on “Transfers of Personal Data” below.

7 CALIFORNIA PRIVACY RIGHTS

If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your Personal Information.

Right to Know. You have the right to request that we disclose to you certain information regarding our collection and use of Personal Information specific to you over the last twelve (12) months. Such information includes:

• the categories and specific pieces of Personal Information we collected about you;
• the categories of sources from which the Personal Information is collected;
• our business or commercial purpose for collecting such Personal Information; and
• whether we disclosed your Personal Information to a third party, and, if so, the categories of Personal Information that each recipient obtained.

Right to Delete or Correct. You have the right to request the deletion or correction of your Personal Information that is collected or maintained by us, subject to certain exceptions.

Right to Opt-Out of Sales or Sharing. You have the right to opt-out of the sale or sharing of your Personal Information by us.

Right to Non-Discrimination. We may not discriminate against you because you have exercised any of the privacy rights described above.

Right to Limit Use or Disclosure of Sensitive Personal Information. We do not collect, use, disclose, or retain your Sensitive Personal Information beyond what is necessary to provide your requested services.

To exercise your rights to know, delete, or correct as described in this section, please submit a request by emailing us at privacy@highresbio.com. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Under California Law, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. To designate an authorized agent, please contact us as set forth above. We may be required to take additional steps to verify your identity before providing you with access to Personal Information, deleting Personal Information or modifying Personal Information.

Our goal is to respond to any verifiable request within a reasonable time taking into consideration the nature of the request. We will deliver our written response by mail or electronically, at your option.

Personal Information Policy.

See the sections of this Policy entitled (i) "What Personal Information We Collect” for more information about the types of Personal Information we collect; (ii) “When and How We Collect Personal Information” for more information about the sources from which we obtain Personal Information; and (iii) “When and How We Disclose Personal Information” for more information about the circumstances in which we disclose Personal Information and the parties to whom we share such Personal Information.

8 EUROPEAN AND U.K. DATA PROTECTION RIGHTS

If you a European Economic Area (“EEA”) or U.K. resident, please read the following:

For ease of reference, this section shall be designated the “EU Policy.” Terms used in this EU Policy shall have the meaning ascribed to them by the applicable data protection law, including the definition of Personal Data.

We act as both a data Processor and a data Controller under the relevant laws. When our customers use our services to process Personal Data in the content they upload to our Services, we act as a data Processor. When we collect Personal Data and determine the purposes and means of processing that Personal Data, we act as a data Controller. This Privacy Policy including the EU Policy explains and applies to how we process Personal Data as a Controller.

8.1 Rights.

Individuals located in the EEA and U.K. may have the following rights, subject to limitations:

Information: Right to be informed about the collection and use of your Personal Data.

Access: Right to access or request a copy of your Personal Data.

Rectification: Right to obtain without undue delay the rectification of inaccurate or incomplete Personal Data.

Restriction of Processing: Right to restrict the processing of your Personal Data.

Object: Right to object to the processing of your Personal Data in certain circumstances.

Erasure: Right to be forgotten- right to obtain the erasure of your Personal Data.

Portability: Right to receive your Personal Data in a commonly used machine-readable format and have that data transmitted to a data controller of your choice.

Withdrawal of Consent: Right to withdraw your consent to the processing of your Personal Data where processing is based on consent.

Object to Automated Decision Making: Right not to be subject to automated decisions where the decision produces a legal effect or similarly significant effect.

To exercise a right, please send an email to privacy@highresbio.com .

You are entitled to lodge a complaint with the supervisory authority in your jurisdiction if you believe we do not comply with the applicable data protection law.

8.2 Legal Basis for Processing

See the sections of this Policy above titled “Legal Basis of Processing” for more information.

8.3 Transfers of Personal Data

We operate as a global business. If your Personal Data is transferred (including digital access) out of the EEA, UK or Switzerland, your Personal Data may be transferred to the United States or other countries where we operate. If your Personal Data is transferred to a country or organization that is not subject to an adequacy decision by the European Commission or (where relevant) the UK Secretary of State, we will put in place suitable safeguards to ensure that any transfer is carried out in compliance with applicable data protection rules. To ensure an adequate level of protection for your Personal Data, we will use a data transfer agreement with the recipient based on Standard Contractual Clauses approved by the European Commission, the UK Secretary of State, or the UK Information Commissioner’s Office (as applicable) under the UK GDPR and the EU GDPR (as applicable).

9. UPDATES TO THIS PRIVACY POLICY.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. You can see when this Privacy Policy was last updated by checking the "Effective Date" displayed at the top of this Privacy Policy.

You are encouraged to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your Personal Information.

10. CONTACT US

For questions or comments regarding your Personal Information or this Privacy Policy, please contact,

Via email: privacy@highresbio.com.