Privacy Policy

We – meaning HighRes Biosolutions (HRB), (also “our” or “us”) – prepared this Privacy Policy to help you understand our practices with respect to the collection, use, and disclosure of information we collect from you through HRB’s web or mobile applications (the “HRB Products”), our website that link to this Privacy Policy, and any other services we provide to our customers or clients (collectively with the HRB Products, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.

Effective date: May 25, 2018. Last Updated: May 25, 2018

You can see our previous Privacy Policy here.

What Information We Collect

What types of information we collect from you depends on how you use the Services, what Services you use, and what information you choose to provide or make available to us. We collect information from you when you:

  • Input information or data into any of our Services
  • Submit questions, requests, other communications to us via forms, email, or other communication media
  • Contact us for customer support or technical support
  • Visit any of our websites or download any of our content
  • Participate in any promotions, demonstrations, contests, surveys, or other marketing events
  • Integrate third-party products and services with your HRB account

Customer Information

Information related to the creation of accounts or that otherwise identifies you as a customer or end user of HRB is what we call “Customer Information.” Customer Information may include certain “personally identifiable information” or “PII”, such as your name, place of employment, email address, gender, postal address and phone number. It also may include payment information, such as payment method, credit card information, and any contact information (such as name and postal address) associated with payment billing information. If you are an end user using the Services through an account created on your behalf by an HRB customer (such as an employer, organization of which you are a member, or another individual), we may collect and process Customer Information about you on behalf of the HRB customer with whom your use of the Services is associated.

Content

One of the core aspects of HRB and our related Services) is that you can download any information, data, content, material – anything. We call anything you download through the HRB website or associated forms “Content.” You ultimately control the nature of the Content, and our collection, use, and disclosure practices with respect to Content are separate from those with respect to other sorts of information we collect, including Customer Information.

Information collected automatically through your use of the Services

We collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use, pages or features of HRB used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies (“tracking technologies”). We may also work with third party partners to employ tracking technologies.

If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, please see “Managing Your Information,” below. Please note that doing so may negatively impact your experience using the Services, as some features may not work properly.

Location information

In some cases, we may collect limited location information. For example, we may use Google Analytics convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalize our communications to you.

How we use the information we collect

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:

  • Providing the Services to you
  • Responding to requests or inquiries from you
  • Providing customer support or technical assistance
  • Contacting you to provide product updates, information about products you have requested or purchased
  • Marketing HRB products, services, events, and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts
  • Creating or administering your account, including identifying you with your account or the account of an HRB customer
  • Billing you
  • Deriving market insights, ways to improve the Services, and other business analysis or research purposes
  • Customizing existing and future product offerings and other aspects of the Services to you and other users
  • Securing the Services and our systems, and protecting your information and data
  • Any legitimate business purpose, provided that the information is aggregated and anonymized

Personally Identifiable Information

Specifically, we may use personally identifiable information (including those contained within the Customer Information or otherwise collected by us) for the above purposes, but only as to the extent necessary for the purposes for which you have provided us with the information, to respond to inquiries or requests (including requests for customer support or technical assistance), to otherwise perform our obligations or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal authorities, and to otherwise use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services). If you wish to change these instructions, either by request, by correcting, amending, or deleting information we may have collected about you, or by opting out of certain data collection practices, please see “Managing Your Information”, below.

How we share information

We disclose information we collect in the following cases:

  • You asked us to, or otherwise gave your specific consent
  • As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others.
  • As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of HRB business, assets, or stock.

How we secure your information

We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at privacy@highresbio.com.

Managing Your Information

You have many choices to access information we collect about you and about how we use or disclose that information. This section details many of those choices, including how you can exercise rights you may with respect to your information (including personally identifiable information), how you can opt out of collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).

You may access, correct, amend, or delete your PII by submitting a request privacy@highresbio.com. You control all of your data. For instructions on how to permanently delete your data held by HRB, please contact us at privacy@highresbio.com. Please note that permanent deletion of data through this process will impair or disable those features with respect to that data, such as ensuring we will not contact you again since there will be no record.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new HRB features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at privacy@highresbio.com to opt out.

Cookies and Tracking Technologies – How to Opt Out

If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.

International Transfers (including Transfers Outside of the European Union)

With respect to transfers of information out of the European Union (EU), we may process some personally identifiable information pursuant to data processing agreements that include the EU Standard Contractual Clauses. To learn more about our data processing agreements, please contact us at privacy@highresbio.com.

Changes to Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page.

If you have any questions about this Privacy Policy, please contact us at privacy@highresbio.com, or submit a request through the form below.


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